Last updated: February 21, 2026
Last updated: [February 2026]
This website is operated by WowThatLook. Throughout the site, the terms "we", "us" and "our" refer to WowThatLook.
WowThatLook is a business based in the United Kingdom that supplies products to customers located in the United States through online ordering.
By visiting our site or purchasing from us, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms, you must not use this website.
You may browse our website without registering an account.
By placing an order through WowThatLook, you confirm that the information you provide is accurate and complete and that you are authorised to use the selected payment method.
We reserve the right to refuse or cancel any order where we reasonably believe there has been fraud, misuse of the website, or incorrect information provided.
We aim to ensure that product descriptions, images and prices are accurate. However:
Product colours may vary depending on screen settings
Measurements are approximate
Availability is not guaranteed
We may discontinue products at any time
We reserve the right to limit quantities or cancel orders where necessary.
All prices on the website are displayed in USD unless otherwise stated.
Prices may change at any time without notice. The price charged will be the price displayed at checkout.
We reserve the right to correct pricing errors even after an order has been placed. If this occurs, you will be contacted and given the option to proceed or cancel.
All payments are processed securely through Stripe.
Important:
We do not store your full card details
Payment information is handled directly by Stripe
Orders will not be processed until payment is successfully completed
By placing an order, you authorise Stripe to charge your selected payment method.
We reserve the right to cancel any order that fails fraud or security checks.
Your order is an offer to purchase. A contract is formed only when we confirm dispatch of your order.
We may cancel or refuse orders for reasons including but not limited to:
Suspected fraud
Pricing errors
Product unavailability
Incorrect customer information
Delivery outside our supported territory
If your order is cancelled after payment, you will receive a full refund.
Orders typically begin processing within 1 to 3 business days.
During peak periods, processing times may be longer.
Once an order enters processing, changes or cancellations may not be possible.
We currently deliver to customers located within the United States only.
Orders with non US delivery addresses may be cancelled.
Estimated delivery time is typically 5 to 10 business days after dispatch.
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
Shipping carriers
Weather events
Customs or logistics disruptions
High demand periods
Incorrect address details provided by the customer
Risk in the goods passes to the customer upon confirmed delivery.
You are responsible for:
Providing accurate shipping information
Monitoring tracking updates
Ensuring secure delivery location
Contacting the carrier first for delivery issues
We are not liable for orders delivered to the address provided at checkout.
Returns are governed by our Returns and Refunds Policy, which forms part of these Terms.
Key points:
Return requests must be made within 14 days of delivery
Items must be unused and in original packaging
Return approval is required before sending items back
Return shipping is the responsibility of the customer unless the item is faulty
Refunds are issued to the original payment method via Stripe.
All content on this website including but not limited to:
Images
Text
Logos
Graphics
Product descriptions
is the property of WowThatLook or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce or distribute any content without written permission.
You agree not to use the website:
For unlawful purposes
To commit fraud
To transmit malicious code
To interfere with site security
To abuse customer support
We reserve the right to terminate access for violations.
To the fullest extent permitted by law, WowThatLook shall not be liable for:
Indirect or consequential losses
Loss of profits or revenue
Delivery delays outside our control
Loss arising from incorrect customer information
Carrier related delivery issues
Nothing in these Terms excludes liability that cannot legally be excluded.
Customers agree to contact our support team first via email or ticket before initiating any payment dispute or chargeback.
We reserve the right to provide order, tracking and delivery evidence to payment providers in the event of disputes.
We may update these Terms at any time. The latest version will always be posted on this page.
Continued use of the website constitutes acceptance of the updated Terms.
These Terms and any separate agreements through which we provide services shall be governed by and interpreted in accordance with the laws of England and Wales.
If you are a consumer located in the United States, you may also benefit from any mandatory consumer protections that apply in your state of residence.
All customer enquiries must be submitted via:
Support email
Website ticket system
We currently do not offer telephone support.