Help Center
Find answers to common questions about orders, shipping, returns, and more.
Standard shipping typically takes 5-7 business days within the US. Express shipping options are available at checkout for faster delivery (2-3 business days). International orders may take 10-14 business days depending on the destination.
Yes! We offer complimentary standard shipping on all orders over $75 within the United States. International shipping rates vary by location and are calculated at checkout.
Absolutely. Once your order ships, you will receive an email with your tracking number. You can also view your order status by logging into your account and visiting the Orders section.
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us within 1 hour of placing your order. After this window, we may not be able to modify your order.
We offer a 30-day return policy on all unused items in their original condition with tags attached. Items must be returned in their original packaging. Sale items are final sale and cannot be returned.
To initiate a return, log into your account and go to Order History. Select the order and click "Start Return". Follow the instructions to print your prepaid shipping label. Returns are processed within 5-7 business days of receipt.
Yes, we offer exchanges for different sizes or colors. Please initiate a return and place a new order for the item you want. This ensures the fastest processing and availability of your preferred item.
We recommend storing your bag in the included dust bag when not in use. Avoid prolonged exposure to direct sunlight and rain. For leather bags, use a quality leather conditioner periodically. For fabric bags, spot clean with a damp cloth.
All products sold on our website are 100% authentic and sourced directly from manufacturers or authorized distributors. We guarantee the authenticity of every item we sell.
All our handbags come with a 1-year warranty against manufacturing defects. This covers issues with stitching, hardware, and materials under normal use. The warranty does not cover damage from misuse, accidents, or normal wear.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.
Yes, your security is our priority. We use industry-standard SSL encryption and never store your full credit card information on our servers. All payments are processed through secure, PCI-compliant payment processors.
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, create wishlists, and access exclusive member benefits.