RETURNS AND REFUNDS POLICY

Last updated: [February 2026]

1. Overview

This Returns and Refunds Policy applies to purchases made through WowThatLook.

We supply products to customers located in the United States through trusted fulfilment partners.

By placing an order with us, you agree to this policy.

2. Return Request Window

Return requests must be submitted within 7 days of confirmed delivery.

Requests made after this period may not be eligible for return or refund.

3. Eligibility for Returns

To qualify for a return, items must:

• Be unused and unworn

• Be in original condition

• Include all original tags attached

• Include the original clear garment packaging where provided

• Have the original SKU label intact

• Be in fully resellable condition

• Be accompanied by proof of purchase

Items that do not meet these requirements may be refused.

4. Return Approval Required

All returns must be authorised before being sent back.

To request a return, you must contact us via our support email or website ticket system and provide:

• Your order number

• Reason for return

• Clear photos if the item is damaged, defective, or incorrect

If approved, we will provide return instructions.

Returns sent without prior approval may be refused.

5. Non Returnable Items

The following items are final sale and cannot be returned:

• Bodysuits

• Lingerie and intimate items

• Swimwear

• Jewelry

• Beauty products

• Face masks

• Final sale or clearance items

• Items that have been worn, washed, or altered

We reserve the right to update this list where required.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you must contact us within 48 hours of delivery.

Your message must include:

• Order number

• Clear photos of the issue

• Description of the problem

If the issue is verified, we will provide an appropriate resolution which may include a replacement or refund.

Failure to report within 48 hours may affect eligibility for resolution.

7. Return Shipping

Unless the item is confirmed to be faulty or incorrect:

• Customers are responsible for return shipping costs

• Original shipping costs are non refundable

Returned items must be shipped within 7 days of return approval.

We strongly recommend using a tracked shipping service. We are not responsible for returns lost in transit.

8. Refund Process

Once an authorised return is received and inspected:

• We will notify you of approval or rejection

• Approved refunds will be issued to the original payment method via Stripe

• Please allow 5 to 10 business days for the refund to appear depending on your bank

We reserve the right to issue partial refunds where items are returned in a diminished condition.

9. Order Cancellations

Orders may only be cancelled before processing begins.

Once an order has entered processing, cancellation may not be possible.

10. Refused or Undeliverable Packages

If an order is refused or returned due to an incorrect or incomplete address provided at checkout:

• Original shipping costs will not be refunded

• Additional reshipping fees may apply

11. Chargebacks and Payment Disputes

Customers agree to contact our support team first via email or ticket before initiating any payment dispute or chargeback.

We reserve the right to provide order confirmation, tracking data, and delivery confirmation to payment providers in the event of disputes.

12. Contact

To request a return or for any refund enquiries, please contact us via:

• Support email

• Website ticket system

Trading name: WowThatLook
Registered company: 3Revenue Ltd
Country of registration: United Kingdom